Come to the shop
eCAD Collections
2nd floor, Shop 813, Horizon Business Centre, Ronald Ngala Street
Nairobi, Kenya
Next to RNG Plaza · 2nd floor, Shop 813
Open Mon–Sat · 8:30AM – 7:00PM. Closed Sundays and public holidays. Try any pair on before you buy — collection is free and we hold your size for an hour if you order ahead.
Where your message goes
The form picks the desk for you from what the message is about, so there is no address to choose between:
- support@ecadcollections.com — an order already placed: a wrong size, a 48-hour exchange, a delivery that has not arrived, or a receipt you need again. Replies the same day during shop hours.
- info@ecadcollections.com — anything before a purchase: bulk and corporate orders, school or church group pricing, suppliers, press and collaborations. Replies within one working day.
Writing about an order? Put the order number that starts with EC in the form. That, and the phone number that paid, is everything we need to find your pair on the first reply instead of the third.
Before you write in
Most questions already have an answer: track your order, delivery fees and cut-off times, the size guide, or how exchanges work.
Questions people ask
Contacting eCAD Collections
- What is the fastest way to reach eCAD Collections?
- WhatsApp on +254 717 619 235. The shop floor answers it during trading hours, Mon–Sat · 8:30AM – 7:00PM.
- Which email do I use for an order or an exchange?
- support@ecadcollections.com. Put your order number in the subject line and we can pull the pair up without asking you for it twice. Replies the same day during shop hours.
- Who do I email about wholesale or bulk orders?
- info@ecadcollections.com, for bulk and corporate orders, school and church group orders, supplier offers and press enquiries. Replies within one working day.
- Can I visit the shop?
- Yes. Horizon Business Centre, Ronald Ngala St, Nairobi, Next to RNG Plaza · 2nd floor, Shop 813. Mon–Sat · 8:30AM – 7:00PM. You can try any pair on before you buy, and collection is free.
- Do you take orders over email?
- We can, but WhatsApp is faster because we confirm the size is physically on the shelf before you pay. Email is better when you want the exchange or the quote in writing.